How do I set up Music on Hold with an external audio device on my MN3300 system?

The following settings are only to get a PLID number for the MOH port, so it's a dummy setup for the PLID.

To set up Music on Hold with an external audio device follow the steps below:

  1. Login to your system and have your audio device ready with .WAV (ALAW 8 bit MONO) audio files loaded on the device. 

    Please note that not all devices may work, if the first device fails with volume set to full, try another.
  2. With the View from Category option open, go to the Trunks - Analog - E and M - E and M Trunk Circuit Descriptors form and click Add.
  3. Input the following details & click Save

    Number - Give a dummy Number i.e. 4 
    Incoming Start Type - Immediate 
    Outgoing Start Type - Immediate 
    Transmission Facility - 2 Wire 
    2 Wire Balance Network Setting - 600 
  4. Go to the Trunks - Analog - E and M -  E and M Trunks form (make a note of the PLID number 5 1 3 1) and click Change.
  5. Input the following details & click Save

    Trunk No - Use a No not in use i.e. 666 
    Trunk Ser No - 1 
    Circuit Descriptor No - 4 (the number u gave in step 3) 
    InterConnect No - 1 
  6. Go to the System Properties - System Feature Settings - System Access Points formand click Change.
  7. Input the following details & click Save

    Music Source - External 
    Music Source Port - Location ID 5 1 3 1 (PLID No notes in step 4) 
  8. Go to the System Properties - System Feature Settings - System Options form and click Change.
  9. Find Music on Hold and change to Yes.
  10. Now give it a try. If it's not working try another audio device and check the volume. If you're still having problems, please contact us.