Model Information, Status, and Statistics Overview


This chapter describes how to use the following menus on the Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G-GE, and 7962G to view model information, status messages, and network statistics for the phone:

  • Model Information screen: Displays hardware and software information about the phone. For more information, see Display Model Information Screen.
  • Status menu: Provides access to screens that display the status messages, network statistics, firmware versions, and Expansion Module information. For more information, see Status Menu.
  • Call Statistics screen: Displays counters and statistics for the current call. For more information, see Call Statistics Screen.


You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting.


You can also obtain much of this information, and obtain other related information, remotely through the phones web page.


For more information, see Remote Monitoring. For more information about troubleshooting the Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G-GE, and 7962G, see Troubleshooting and Maintenance.