Status Menu


The Status menu includes theses options, which provide information about the phone and its operation:

  • Status Messages: Displays the Status Messages screen, which shows a log of important system messages.
  • Network Statistics: Displays the Network Statistics screen, which shows Ethernet traffic statistics.
  • Firmware Versions: Displays the Firmware Versions screen, which shows information about the firmware running on the phone.
  • Expansion Modules: Displays the Expansion Modules screen, which shows information about the Cisco Unified IP Phone Expansion Module, if connected to the phone.

 

Display Status Menu


Procedure

Step 1 Press Apps.

Step 2 Select Admin Settings > Status Menu.

 

Status Messages Screen 

The Status Messages screen displays the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Status Messages describes the status messages that might appear. This table also includes actions you can take to address errors.

 

Display Status Messages Screen

To display the Status Messages screen, follow these steps:

 

Procedure

Step 1 Press Settings.

Step 2 Select Status.

Step 3 Select Status Messages.

Step 4 To remove current status messages, press Clear.

Step 5 To exit the Status Messages screen, press Exit.

 

Status Messages

Status Messages on the Cisco Unified IP Phone


Message

Description

Possible Explanation and Action

 
BootP server used


The phone obtained its IP address from a BootP server rather than a DHCP server.


None. This message is informational only.


CFG file not found


The name-based and default configuration file was not found on the TFTP Server.


The Cisco Unified Communications Manager creates a configuration file for the phone with the phone is added to the database. If the phone has not been added to the Cisco Unified Communications Manager database, the TFTP server generates a CFG File Not Found response. 

  • Phone is not registered with Cisco Unified Communications Manager. You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto-register. See Cisco Unified Communications Manager Administration Phone Addition, for details. 
  • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. 
  • If you are using static IP addresses, check configuration of the TFTP server. See Network Configuration Menu for details on assigning a TFTP server.



CFG TFTP Size Error


The configuration file is too large for file system on the phone.


Power cycle the phone.


Checksum Error


Downloaded software file is corrupted.


Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.


CTL and ITL installed


The CTL and ITL files are installed on the phone.


None. This message is informational only. Neither the CTL file nor the ITL file was installed previously. For more information about the CTL file, see Cisco Unified Communications Manager Security Guide.


CTL installed


The CTL file is installed in the phone.


None. This message is informational only. The CTL file was not installed previously. For more information about the CTL file, see Cisco Unified Communications Manager Security Guide.


DHCP timeout


DHCP server did not respond.


  • Network is busy: The errors should resolve themselves when the network load reduces. 
  • No network connectivity between the DHCP server and the phone. Verify the network connections. 
  • DHCP server is down: Check configuration of DHCP server. 
  • Errors persist: Consider assigning a static IP address. See Network Configuration Menu for details on assigning a static IP address.



Dialplan Parsing Error (SIP Phones only)


The phone could not properly parse the dialplan XML file.


Problem with the TFTP downloaded dialplan XML file.


Disabled


802.1X Authentication is disabled on the phone.


You can enable 802.1X using the Settings > Security Configuration > 802.1X Authentication option on the phone. For more information, see 
802.1X Authentication and Status.


DNS timeout


DNS server did not respond.


  • Network is busy: The errors should resolve themselves when the network load reduces. 
  • No network connectivity between the DNS server and the phone. Verify the network connections. 
  • DNS server is down: Check configuration of DNS server.



DNS unknown host


DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager.        


  • Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS. 
  • Consider using IP addresses rather than host names.



Duplicate IP

 
Another device is using the IP address assigned to the phone.


  • If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See Network Configuration Menu, section for details. 
  • If you are using DHCP, check the DHCP server configuration.



Erasing CTL and ITL files


Erasing CTL or ITL files.


None. This message is informational only. For more information about the CTL or ITL files, see Cisco Unified Communications Manager Security Guide.
                       

 
Error update locale


One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed.


From Cisco Unified Operating System Administration, check that the following files are located within subdirectories in the TFTP File Management: 

  • Located in subdirectory with same name as network locale: 
    • tones.xml 

  • Located in subdirectory with same name as user locale: 
    • glyphs.xml 
    • dictionary.xml
    • kate.xml



Failed


The phone attempted an 802.1X transaction but authentication failed.
 


Authentication typically fails for one of the following reasons: 

  • No shared secret is configured in the phone or authentication server. 
  • The shared secret configured in the phone and the authentication server do not match. 
  • Phone has not been configured in the authentication server.



File auth error


An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed.


  • The file is corrupted. If the file is a phone configuration file, delete the phone from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. Then add the phone back to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. 

  • There is a problem with the CTL file and the key for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file.


File not found


The phone cannot locate, on the TFTP server, the phone load file that is specified in the phone configuration file.


From Cisco Unified Operating System Administration, make sure that the phone load file is on the TFTP server, and that the entry in the configuration file is correct.


IP address released


The phone has been configured to release its IP address.


The phone remains idle until it is power cycled or you reset the DHCP address. See 
Network Configuration Menu for details.

 ITL installed


The ITL file is installed in the phone.


None. This message is informational only. The ITL file was not installed previously. For more information about the ITL file, see Cisco Unified Communications Manager Security Guide.


Load Auth Failed


The phone could not load a configuration file.


Check that: 

  • A good version of the configuration file exists on the applicable server. 
  • The phone load file being downloaded has not been altered or renamed. 
  • The phone load type is compatible; for example, you cannot place a DEV load configuration file on a REL-signed phone.



Load ID incorrect


Load ID of the software file is of the wrong type.


Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly.


Load rejected HC


The application that was downloaded is not compatible with the phone’s hardware.


Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone. 


Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Enter the load displayed on the phone. See Firmware Version Screen to verify the phone setting.


Load Server is invalid


Indicates an invalid TFTP server IP address or name in the Load Server option.


The Load Server setting is not valid. The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for upgrades on the phones. 


Check the Load Server entry (from Cisco Unified Communications Manager Administration, choose Device > Phone).


No default router


DHCP or static configuration did not specify a default router.


If the phone has a static IP address, verify that the default router has been configured. See 
Network Configuration Menu for details. If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration.


No DNS server IP


A name was specified but DHCP or static IP configuration did not specify a DNS server address.
 


If the phone has a static IP address, verify that the DNS server has been configured. See 
Network Configuration Menu for details. 


If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration.


No Trust List installed


Certificate Trust List (CTL) file or Identity Trust List (ITL) file is not installed in the phone.


Occurs if the CTL file is not configured on the Cisco Unified Communications Manager and the Cisco Unified Communications Manager does not support security by default.

For more information about the CTL file or ITL file, see Cisco Unified Communications Manager Security Guide.


Programming Error


The phone failed during programming.


Attempt to resolve this error by power cycling the phone. If the problem persists, contact Cisco technical support for additional assistance.  


Successful: MD5


The phone attempted an 802.1X transaction and authentication achieved.


The phone achieved 802.1X authentication.

 
TFTP access error


TFTP server is pointing to a directory that does not exist.


If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server.

If you are using static IP addresses, check configuration of TFTP server. See 
Network Configuration Menu for details on assigning a TFTP server.


TFTP error


The phone does not recognize an error code provided by the TFTP server.


Contact the Cisco TAC. 


TFTP file not found


The requested load file (.bin) was not found in the TFTPPath directory.         


Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name.


TFTP timeout


TFTP server did not respond.


Network is busy: The errors should resolve themselves when the network load reduces. 


No network connectivity between the TFTP server and the phone. Verify the network connections. 


TFTP server is down: Check configuration of TFTP server.


Timed Out


Supplicant attempted 802.1X transaction but timed out to due the absence of an authenticator.


Authentication typically times out if 802.1X is not configured on the switch. 


Trust List update failed


Updating CTL and ITL files failed.


Phone has CTL and ITL files installed and it failed to update the new CTL and ITL files. 


Possible reasons for failure: 

  • Network failure. 
  • TFTP server was down. 
  • The new security token used to sign CTL file and the TFTP certificate used to sign ITL file are introduced, but are not available in the current CTL and ITL files in the phone. Internal phone failure. 


Possible solutions: 

  • Check the network connectivity. 
  • Check if the TFTP server is active and functioning normally. 
  • If the TVS server is supported on Cisco Unified Communications Manager, check if the TVS server is active and functioning normally. 
  • Verify if the security token and the TFTP server are valid. 
  • Manually delete the CTL and ITL files if all the above solutions fail, and reset the phone.



Trust List updated


The CTL file, the ITL file, or both files are updated.


None. This message is informational only. 


For more information about the Trust List, see Cisco Unified Communications Manager Security Guide.


No Trust List installed


The CTL file or the ITL file is not installed in the phone.


The Trust List is not configured on the Cisco Unified Communications Manager, which does not support security by default. 


For more information about the Trust List, see Cisco Unified Communications Manager Security Guide.


Version error


The name of the phone load file is incorrect.


Make sure that the phone load file has the correct name. 



XmlDefault corresponding to the phone device name


Name of the configuration file.


None. This is an informational message indicating the name of the configuration file for the phone.

 

Network Statistics Screen

The Network Statistics screen displays information about the phone and network performance. Network Statistics Fields describes the information that appears in this screen.

 

Display Network Statistics Screen

To display the Network Statistics screen, perform these steps:

 

Procedure

Step 1 Press Applications.

Step 2 Select Settings.

Step 3 Select Status.

Step 4 Select Network Statistics.

Step 5 To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press Clear.

 

Network Statistics Fields

Network Statistics Message Information


Item

Description


Rx Frames


Number of packets received by the phone

 

 

Tx Frames


Number of packets sent by the phone


Rx Broadcasts

 


Number of broadcast packets received by the phone

 

 

One of the following values:

  • Initialized
  • TCP-timeout
  • CM-closed-TCP
  • TCP-Bad-ACK
  • CM-reset-TCP
  • CM-aborted-TCP
  • CM-NAKed
  • KeepaliveTO
  • Failback
  • Phone-Keypad
  • Phone-Re-IP
  • Reset-Reset
  • Reset-Restart
  • Phone-Reg-Rej
  • Load Rejected HC
  • CM-ICMP-Unreach
  • Phone-Abort



Cause of the last reset of the phone


Elapsed Time

 


Amount of time that has elapsed since the phone last rebooted

 


Port 1

 


Link state and connection of the PC port (for example, Auto 
100 Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection)



Port 2

 


Link state and connection of the Network port

 


IPv4


Information on the DHCP status. This includes the following 
states:

  • CDP BOUND
  • CDP INIT
  • DHCP BOUND
  • DHCP DISABLED
  • DHCP INIT
  • DHCP INVALID
  • DHCP REBINDING
  • DHCP REBOOT
  • DHCP RENEWING
  • DHCP REQUESTING
  • DHCP RESYNC
  • DHCP UNRECOGNIZED
  • DHCP WAITING COLDBOOT TIMEOUT
  • SET DHCP COLDBOOT
  • SET DHCP DISABLED
  • DISABLED DUPLICATE IP
  • SET DHCP FAST

 


IPv6


Information on the DHCPv6 status. This includes the 
following states:

  • DHCP6 BOUND;
  • DHCP6 DISABLED
  • DHCP6 RENEW
  • DHCP6 REBIND
  • DHCP6 INIT
  • DHCP6 SOLICIT
  • DHCP6 REQUEST
  • DHCP6 RELEASING
  • DHCP6 RELEASED
  • DHCP6 DISABLING
  • DHCP6 DECLINING
  • DHCP6 DECLINED
  • DHCP6 INFOREQ
  • DHCP6 INFOREQ DONE
  • DHCP6 INVALID
  • DHCP6 DECLINED DUPLICATE IP
  • DHCP6 WAITING COLDBOOT TIMEOUT
  • DHCP6 TIMEOUT USING RESTORED VAL
  • DHCP6 TIMEOUT. CANNOT RESTORE
  • STACK TURNED OFF


 

Firmware Version Screen  

The Firmware Version screen displays information about the firmware version that is running on the phone. Firmware Version Items describes the information that displays on this screen.

 

Display Firmware Version Screen

To display the Firmware Version screen, follow these steps:

 

Procedure Step 1 Press Settings.

Step 2 Select Status.

Step 3 Select Firmware Version.

Step 4 To exit the Firmware Version screen, press Exit.

 

 

Firmware Version Items


Item

Description


Load File


Number of packets received by the phone

 

 

App Load ID


JAR file running on the phone


JVM Load ID

 


Java Virtual Machine (JVM) running on the phone

 


OS Load ID


Operating system running on the phone


Boot Load ID

 

 

Ffactory-installed load running on the phone

 


Expansion Module 1

Expansion Module 2

 

 

Load running on the Expansion Modules, if connected to a SIP or SCCP phone

 

DSP Load ID

 


Digital signal processor (DSP) software version used


 

Expansion Module Status Screen

The Expansion Module Status screen displays information about each Cisco Unified IP Phone Expansion Module that is connected to the phone.

 

Expansion Module Status Fields, explains the information that is displayed on this screen for each connected expansion module. You can use this information to troubleshoot the expansion module, if necessary. In the Expansion Module Stats screen, a statistic preceded by Ais for the first expansion module. A statistic preceded by Bis for the second expansion module.

 

Display Expansion Module Status Screen

To display the Expansion Module Status screen, follow these steps:  


Procedure

Step 1 Press Settings.

Step 2 Select Status.

Step 3 Select Expansion Module.

Step 4 To exit the Expansion Module screen, press Exit.

 

Expansion Module Status Fields


Item

Description


Link State 


Overall expansion module status

 

 

RX Discarded Bytes


Number of bytes discarded due to errors


RX Length Err

 


Number of packets discarded due to improper length

 


RX Checksum Err


Operating system running on the phone


RX Invalid Message

 

Number of packets discarded due to invalid checksum information


TX Retransmit

 

Number of packets that have been retransmitted to the expansion module

 

TX Buffer Full


Number of packets discarded because the expansion module was not able to accept new messages



 

Call Statistics Screen

 You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics in the following ways:

  • During call: You can view the call information by rapidly pressing the ? button twice. 
  • After the call: You can view the call information captured during the last call by displaying the Call Statistics screen.

 

Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone. For more information about remote monitoring, see Remote Monitoring.

 

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

 

Display Call Statistics Screen

To display the Call Statistics screen for information about the last voice stream, follow these steps:

 

Procedure

Step 1 Press Settings.

Step 2 Select Status.

Step 3 Select Call Statistics.

 

Call Statistics Fields

The following table describes the items displayed on the Call Statistics screen:

 

Item

Description


Rcvr Codec 


Type of voice stream received (RTP streaming audio from codec): G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.


Sender Codec

 
Type of voice stream transmitted (RTP streaming audio from codec): G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.
 


Rcvr Size


Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). 


 Sender Size

 
Size of voice packets, in milliseconds, in the transmitting voice stream.


Rcvr Packets

 
Number of RTP voice packets received since voice stream was opened.

 

Note

This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold. 

 
Sender Packets


Number of RTP voice packets transmitted since voice stream was opened.

 

Note

This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold. 

 
Avg Jitter


Estimated average RTP packet jitter (the dynamic delay that a packet encounters when going through the network) observed since the receiving voice stream was opened.
                      


Max Jitter

 

Maximum jitter observed since the receiving voice stream was opened 


Rcvr Discarded


Number of RTP packets in the receiving voice stream that have been discarded.

 

Note

The phone discards payload type 19 comfort noise packets that are generated by Cisco Gateways, which increment this counter.

 


Rcvr Lost Packets


Missing RTP packets (lost in transit).


Voice Quality Metrics


MOS LQK


Score that is an objective estimate of the mean opinion score (MOS) for listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment events due to frame loss in the preceding 8-second interval of the voice stream. For more information, see 
Voice Quality Monitoring

 

Note 

The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses.

 


Avg MOS LQK


Average MOS LQK score observed for the entire voice stream. 


Min MOS LQK


Lowest MOS LQK score observed from start of the voice stream.


Max MOS LQK


Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss:

  • G.711 gives 4.5
  • G.722 gives 4.5
  • G.728/iLBC gives 3.9
  • G.729 A/AB gives 3.8 

 


MOS LQK Version

 
Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. 


Cumulative Conceal Ratio


Total number of concealment frames divided by total number of speech frames received from start of the voice stream. 


Interval Conceal Ratio


Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. 
                   


Max Conceal Ratio


Highest interval concealment ratio from start of the voice stream. 
           


Conceal Secs


Number of seconds that have concealment events (lost frames) from the start of the voice stream. This includes severely concealed seconds. 


Severely Conceal Secs


Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream.


Latency (see note)


Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. 


Network Protocol

                   
Identifies the current Network Protocol.


Note When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.