802.1X Enabled on Phone but Phone Does Not Authenticate

 

Problem

The phone cannot authenticate.

 

Cause

These errors typically indicate that 802.1X is enabled on the phone, but the phone is unable to authenticate.

 

Solution

Verify that you have properly configured the required components. See 802.1X Authentication for more information

 

Confirm that the shared secret is configured on the phone. See Security Configuration Menu for more information.

  • If the shared secret is configured, verify that you have the same shared secret entered on the authentication server. 
  • If the shared secret is not configured, enter it, and ensure that it matches the shared secret on the authentication server.