802.1X Enabled on Phone but Phone Does Not Authenticate
The phone cannot authenticate.
These errors typically indicate that 802.1X is enabled on the phone, but the phone is unable to authenticate.
1 Verify that you have properly configured the required components. See 802.1X Authentication for more information
2 Confirm that the shared secret is configured on the phone. See Security Configuration Menu for more information.
- If the shared secret is configured, verify that you have the same shared secret entered on the authentication server.
- If the shared secret is not configured, enter it, and ensure that it matches the shared secret on the authentication server.