Telephony Features Available for Cisco Unified IP Phone 


After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality  to the phones. The following table includes a list of supported telephony features, many of which you can  configure using Cisco Unified Communications Manager Administration. The Reference column lists  Cisco Unified Communications Manager and other documentation that contains configuration procedures  and related information. 


For information about using most of these features on the phone, see Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G User Guide


Note

Cisco Unified Communications Manager Administration also provides service parameters that you can  use to configure various telephony functions. For more information about service parameters and the  functions that they control, see Cisco Unified Communications Manager Administration Guide.


Feature

Description

Configuration reference


Abbreviated Dialing


Allows users to speed dial a phone number by entering an assigned index code (1 to 99) on the phone keypad. 


Note 

You can use Abbreviated Dialing while on hook or off hook. 


Users assign index codes from the User Options web pages.



For more information, see

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Cisco 


Add Select to Join 

(Cisco Unified IP Phones 7941G, 7941G-GE, 7961G, and 7961G-GE.



Creates a conference by joining together existing calls that are on a single phone line.


For more information, see Cisco Unified IP Phone Guide, “Basic Call Handling” chapter.


Agent Greeting


Allows an agent or administrator to create and play a prerecorded greeting automatically at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. An agent can prerecord a single greeting or multiple ones as needed and create and update them. 


When a customer calls, both callers hear the prerecorded greeting. The agent can remain on mute until the greeting ends or answer the call over the greeting. 


All codecs supported for the phone are supported for Agent Greeting calls. 


To enable Agent Greeting in Cisco Unified CM Administration, choose Device > Phone, locate IP Phone that you want to configure. Scroll to the Device Information Layout pane and set Builtin Bridge to On or Default


 If Builtin Bridge is set to Defaultin Cisco Unified CM Administration, choose System > Service Parameter and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device>Phone) pane and set Builtin Bridge Enable to On.



For more information, see: 

  • Cisco Unified Communications Manager Features and Services Guide, “Barge and Privacy” chapter 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter  


Anonymous Call Block 

(SIP phones only)


Allows a user to reject calls from anonymous callers.


For more information, see Cisco Unified Communications Manager Administration Guide, “SIP Profile Configuration” chapter.


Any Call Pickup


Allows users to pick up a redirected call using the Computer Telephony Integration (CTI) application, on any line in their call pickup group, regardless of how the call was routed to the phone.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Call Pickup Configuration” chapter.


Assisted Directed Call Park


Enables users to park a call by pressing only one button using the Direct Park feature. You must configure a Busy Lamp Field (BLF) Assisted Directed Call Park button. When users press an idle BLF Assisted Directed Call Park button for an active call, the active call parks at the Direct Park slot associated with the Assisted Directed Call Park button.



For more information, see the Cisco Unified Communications Manager Features and Services Guide, “Assisted Directed Call Park” chapter.


Audible Message Waiting Indicator (AMWI)


A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line. 


Note

The stutter tone is line-specific. You hear it only when using the line with the waiting messages. 



For more information, see: 

  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter 
  • Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter


Auto Answer


Connects incoming calls automatically after a ring or two. Auto Answer works with either the speakerphone or the headset.


For more information, see Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter.



Auto Dial


Allows the phone user to choose from matching numbers in the Placed Calls log while dialing. To place the call, the user chooses a number from the Auto Dial list or continue to enter digits manually.



No configuration required.


Auto Pickup


Allows a user to use one-touch pickup functionality for call pickup features.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Call Pickup” chapter.  



Automatic Port Synchronization


When the Cisco Unified CM administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP Phone remotely, loss of packets can occur if one port is slower than the other. 


The Automatic Port Synchronization feature synchronizes the ports to the lowest speed among the two ports, which eliminates packet loss. When Automatic Port Synchronization is enabled, Cisco recommends that both ports be configured for autonegotiate. If one port is enabled for autonegotiate and the other is at a fixed speed, the phone synchronizes to the fixed port speed. 


Note 

If both the ports are configured for fixed speed, the Automatic Port Synchronization feature is ineffective. 


Note 

The Remote Port Configuration and Automatic Port Synchronization features are compatible only with IEEE 802.3AF Power of Ethernet (PoE) switches. Switches that support only Cisco Inline Power are not compatible. Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified CM, if the phone is powered by PoE.



To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane. 


To configure the setting on multiple phones simultaneously, enable Automatic Port Synchronization in the Enterprise Phone Configuration (System > Enterprise Phone Configuration).


Barge and cBarge


Allows a user to join a nonprivate call on a shared phone line. Barge features include cBarge and Barge. 

  • Barge adds a user to a call but does not convert the call into a conference.
  • cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features. 


The phones support Barge in two conference modes: 

  • Built-in conference bridge at the target device or the phone that is being barged. This mode uses the Barge softkey. 
  • Shared conference bridge. This mode uses the cBarge softkey.


For more information, see:

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter 
  • Cisco Unified Communications Manager Features and Services Guide, “Barge and Privacy” chapter


Block External to External Transfer


Prevents users from transferring an external call to another external number.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “External Call Transfer Restrictions” chapter.


Busy Lamp Field (BLF)


Allows a user to monitor the call state of a directory number associated with a speed-dial button, call log, or directory listing on the phone.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Presence” chapter.


Busy Lamp Field (BLF) Pickup


Provides enhancements to BLF speed dial. Allows you to configure a Directory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.



For more information, see Cisco Unified Communications Manager Feature and Services Guide, “Call Pickup” chapter.


Call Back


Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.


For more information, see: 

  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter 
  •  Cisco Unified Communications Manager Features and Services Guide, “Call Back” chapter



Call Chaperone


Allows an authorized Chaperone user to supervise and record a call. 


The Call Chaperone user intercepts and answers the call from the calling party, manually creates a conference to the called party, and remains on the conference to supervise and record the call. Cisco Unified IP Phones that have the Call Chaperone feature configured on them have a Record softkey. The Call Chaperone user presses the Record softkey to record a call. 


For chaperoned calls, an announcement is played or spoken by one of the participants at the start of the call. An announcement will alert later participants in the call that the call is being recorded. 


The Call Chaperone feature is supported only with External Call Control, which allows Cisco Unified Communications Manager to route audio and video calls to a route server that hosts routing rules.



For more information, see the Cisco Unified Communications Manager Features and Services Guide, “External Call Control” chapter.  


Call Display Restrictions


Determines the information that displays for calling or connected lines, depending on the parties who are involved in the call.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Understanding Route Plans” chapter 
  • Cisco Unified Communications Manager Features and Services Guide, “Call Display Restrictions” Chapter



Call Forward


Allows users to redirect incoming calls to another number. Call Forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, Directory Number Configurationchapter 
  • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phoneschapter 
  • User Options Web Pages Option



Call Forward All loop breakout



Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.



For more information, see Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter. 


Call Forward All loop prevention


Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.



For more information, see Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.


Call Forward configurable display


Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter. 



Call Forward all destination override


Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.



For more information, see Cisco Unified Communications Manager System Guide, “Understanding Directory Numbers” chapter.


Call Park


Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Call Park and Directed Call Park” chapter.


Call Pickup


Allows users to redirect a call that is ringing on another phone within their pickup group to their phone. \



You can configure an audio or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.
 


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Call Pickup Configuration” chapter


Call Recording

                      
Allows a supervisor to record an active call. The user may hear a recording or audible alert tone during a call when it is being recorded. 


When a call is secured, the security status of the call displays as a lock icon on Cisco Unified IP Phones. The connected parties may also hear an audible alert tone that indicates that the call is secured and is being recorded. 


Note 

When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Monitoring and Recording” chapter


Call Waiting


Indicates that a call is coming to the phone while the user is on a call. The user can answer the call. Information about the call displays on the phone screen.



For more information, see Cisco Unified Communications Manager System Guide, “Understanding Directory Numbers” chapter.


Caller ID


Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Understanding Route Plans” chapter 
  • Cisco Unified Communications Manager Features and Services Guide, “Call Display Restriction” chapter 
  • Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” Chapter


Caller ID Blocking


Allows a user to block their phone number or e-mail address from phones that have caller identification enabled.


For more information, see: 

  • Cisco Unified Communications Manager System Guide, “Understanding Route Plans” chapter 
  • Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter 
  • Cisco Unified Communications Manager Administration Guide, “SIP Profile Configuration” chapter


 

Calling Party Normalization


Incoming calls display a number that can be dialed by the user. International calls use the plus (+) escape character.


For more information, see Cisco Unified Communications Features and Services Guide, “Calling Party Normalization” chapter.



Cisco Extension Mobility


Allows a user to log into the Extension Mobility service on a phone and have the phone use the user's phone number and user profile settings. Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Cisco Extension Mobility” chapter.


Cisco Extension Mobility Change PIN


Enables a user to change the PIN from a Cisco Unified IP Phone. The PIN can be changed by: 

  • Using the Change Credentials service of a Cisco Unified IP Phone 
  • Using the ChangePIN softkey on the Extension Mobility logout screen

 


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Cisco Extension Mobility” chapter.


Cisco Extension Mobility Cross Cluster


Enables a user configured in a home cluster to log into a Cisco Unified IP Phone in another visiting cluster. Before you configure Extension Mobility Cross Cluster (EMCC), configure Cisco Extension Mobility on the Cisco Unified IP Phones. 


Note 

Even though the Intercom feature works with Cisco Extension Mobility (EM), it cannot be used with EMCC because the feature must be enabled with a real phone device. The Intercom feature cannot be enabled with EM profiles.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Cisco Extension Mobility Cross Cluster” chapter.


Cisco Unified Communications Manager Assistant


Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Cisco IP Manager Assistant With Proxy Line Support” and “Cisco IP Manager Assistant With Shared Line Support” chapters.


Client Matter Codes (CMC) (SCCP phones only)


Enables a user to specify that a call relates to a specific client. After dialing the number, the user enters the CMC before the call connects. 


Note 

If you are using this feature, you must disable Enbloc dialing. See Enbloc dialing in this table for details.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter.


Conference


Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and MeetMe. Allows a noninitiator in a standard (ad hoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.


For more information, see Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter 


The Advance Adhoc Conference service parameter allows you to enable these features. Advance Adhoc Conference is disabled by default in Cisco Unified Communications Manager Administration. 


For complete information, see the Cisco Unified Communications Manager System Guide, “Conference Bridges” chapter. 


Note 

Be sure to inform your users whether these features are activated.



Configurable Call Forward display


Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter. 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.


 
CTI Applications


A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.        


For more information, see Cisco Unified Communications Manager Administration Guide, “CTI Route Point Configuration” chapter.


Device Invoked Recording


Provides end users with the ability to record their telephone calls using a softkey. Administrators may continue to record telephone calls via the CTI User Interface.



For more information, see 
Enable Device Invoked Recording.


Directed Call Park


Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials. A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number. 


Note 

If you implement Directed Call Park, avoid configuring the Call Park and Directed Call Park softkey to prevent users from confusing the two Call Park features.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Call Park and Directed Call Park” chapter.


Directed Call Pickup


Allows a user to answer a call that is ringing on a particular directory number.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Call Pickup” chapter.



Direct Transfer


Allows users to connect two calls to each other without remaining on the line.


For more information, see Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.



Distinctive Ring


Users can customize how their phone rings for incoming calls and new voice mail messages. Users can customize up to six distinctive rings.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Custom Phone Rings” chapter.



Do Not Disturb (DND)


When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur. 


You can configure the phone to have a softkey template with a DND softkey or a phone-button template with DND as one of the selected features. 


The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration: 

  • Do Not Disturb: This check box allows you to enable DND on a per-phone basis. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration
  • DND Option: Choose “Call Reject” (to turn off all audible and visual notifications), or “Ringer Off” (to turn off only the ringer). DND Option appears on both the Common Phone Profile window and the Phone Configuration window (Phone Configuration window value takes precedence). 
  • DND Incoming Call Alert: Choose the type of alert to play, if any, on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile page and the Phone configuration page (Phone Configuration window value takes precedence). 
  • BLF Status Depicts DND: Enables DND status to override busy/idle state.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Do Not Disturb” chapter.


Enbloc Dialing (SCCP phones only)


Enbloc dialing enables SCCP to send all digits of a phone number simultaneously. This feature must be disabled if either Forced Authorization Codes (FAC) or Client Matter Codes (CMC) dialing is being used.


1  To disable enbloc dialing, in Cisco Unified Communications Manager Administration, go to Device > Phone

2  On the Phone Configuration window, in the “Product Specific Configuration Layout” area, uncheck the “Enbloc Dialing” check box, then click Apply Config, and click Save.



 
Fast Dial Service


Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See “Services” in this table.)


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Services Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter. 



Forced authorization codes (FAC) (SCCP phones only)


Controls the types of calls that certain users can place. If you are using this feature, you must disable Enbloc dialing. See Enbloc dialing in this table for details.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter.


Group call pickup


Allows a user to answer a call that is ringing on a directory number in another group.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Call Pickup” chapter.


Headset Recording


Adds the audio from the phone handset into the phone headset. If conversations are recorded using the auxilliary port of the headset, the feature ensures that audio from the headset (the agent) and the phone handset (the supervisor) are captured in the recording.


For more information, see Cisco Unified Communications Manager Features and Services.


Help System


Provides a comprehensive set of topics that appear on the phone screen


No configuration required


Hold/Resume


Allows the user to move a connected call from an active state to a held state.


  • No configuration required unless you want to use Music on Hold. See “Music on Hold” in this table for information. 
  • See “Hold Reversion” in this table. 



Hold Reversion


Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user. Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals as long as the call is not resumed. A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line. You can configure call focus priority to favor incoming or reverting calls.


For more information about configuring this feature, see Cisco Unified Communications Manager Features and Services Guide, “Hold Reversion” chapter.


Hold Status


Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.


No configuration required


Hunt Group Display


Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When an incoming call is offered to a directory number that is part of the hunt group, this feature displays the main directory number in addition to the calling party.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Hunt List Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Understanding Route Plan” chapter 
  • Cisco Unified Communications Manager Administration Guide, “CTI Route Point Configuration” chapter 



Immediate Divert


Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Immediate Divert” chapter.


Immediate Divert—Enhanced


Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.


For more information, see Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.



Intelligent Session Control


Reroutes a direct call to a user’s mobile phone to the enterprise number (desk phone). For an incoming call to a remote destination (mobile phone), only the remote destination rings; the desk phone does not ring. When the call is answered on the mobile phone, the desk phone displays a Remote in Use message. During these calls, a user can use the various features of the mobile phone.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Cisco Unified Mobility” chapter.


Intercom


Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to: 

  • Directly dial a specific intercom extension. 
  • Initiate an intercom call and then prompt the user to enter a valid intercom number.


Note 

If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile, assign the phone button template that contains intercom information to their profile, and assign the phone as the default intercom device for the intercom line.



For more information, see Cisco Unified Communications Manager Feature and Services Guide, “Intercom” chapter.


Join/Select


Allows a user to join two or more calls that are on one line to create a conference call and remain on the call.


For more information, see: 

  • Softkey Templates
  • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phonechapter



Join Across Lines/Select


Allows users to apply the Join feature to calls that are on multiple phone lines.


For more information, see: 

  • Softkey Templates 
  • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phoneschapter.


 

Line select


If this feature is disabled (default), then the ringing line is selected. When enabled, the primary line is picked up even if a call is ringing on another line. The user must manually select the other line. 


Note 

This feature can also be enabled or disabled for Extension Mobility.



For more information, see the option “Always use prime line” in the following chapters of Cisco Unified Communications Manager Administration Guide

  • “Device Profile Configuration” 
  • “Common Phone Profile Configuration” 
  • “Cisco Unified IP Phone Configuration”  


Line select for voice messages

 

When disabled (default), pressing the Messages button selects the line that has a voice message. If more than one line has voice mail, then the first available line is selected. When enabled, the primary line is always used to retrieve voice messages. 


Note This feature can also be enabled or disabled for Extension Mobility.



For more information, see the option “Always use prime line for voice message” in the following chapters of Cisco Unified Communications Manager Administration Guide

  • “Device Profile Configuration” 
  • “Common Phone Profile Configuration” 
  • “Cisco Unified IP Phone Configuration”



Log out of hunt groups


Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.



For more information 

  • See Softkey Templates
  • Cisco Communications Manager System Guide, Understanding Route Planchapter


Malicious caller identification (MCID)


Allows users to notify the system administrator about suspicious calls that are received.


For more information, see: 

  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter 
  • Cisco Unified Communications Manager Features and Services Guide, “Malicious Call Identification” Chapter



Meet Me conference


Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time.


For more information, see Cisco Unified Communications Manager Administration Guide, “Meet-Me Number/Pattern Configuration” chapter.



Message Waiting


Defines directory numbers for message-waiting on and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.


 

For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Message Waiting Configuration” chapter. 
  • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter



Message waiting Indicator


A light on the handset that indicates that a user has one or more new voice messages.

 

For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Message Waiting Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter


 

Missed Call Logging


Allows a user to specify whether missed calls will be logged in the missed calls directory for a given line appearance.


For more information, see Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter.


 

Mobile Connect


Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Cisco Unified Mobility” chapter.


Mobile Voice Access


Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Cisco Unified Mobility” chapter.


Multilevel Precedence and Preemption (MLPP) (SCCP phones only)

 

Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.


 

For more information, see Cisco Unified Communications Manager Features and Services Guide, “Multilevel Precedence and Preemption” chapter.


Multiple Calls Per Line Appearance


Each line can support multiple calls. Only one call can be active at any time; other calls are automatically placed on hold.


For more information, see Cisco Unified Communications Manager System Guide, “Understanding Directory Numbers” chapter



Music on Hold

 

Plays music while callers are on hold.


For more information, see Cisco Unified Communications Manager Features and Services Guide, “Music On Hold” chapter.



Mute


Mutes the microphone located in the active handset or headset.



No configuration required



Onhook Call Transfer


Allows a user to press a single Transfer softkey and then go on hook to complete a call transfer.



For more information, see Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone”chapter.



Onhook Predialing


Allows a user to dial a number without going off hook. The user can then either pick up the handset or press the Dial softkey.



For more information, see Cisco Unified IP Phone Guide, “Basic Call Handling” chapter.


Other Group Pickup


Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Call Pick” chapter.



Phone secure web access


Enables a user to securely access the web with the use of a phone trust store called “phone-trust.”


For more information, see Cisco Unified Communications Manager Security Guide, “Product Security Overview” chapter.



Plus Dialing


Allows the user to dial E.164 numbers prefixed with a “+” sign. 


To dial the + sign, the user needs to press and hold the “*” key for at least 1 second. This applies to dialing the first digit for an on-hook or off-hook call only.



No configuration required


Presence-enabled Directories


Allows a user to monitor the call state of another directory number (DN) listed in call logs, speed-dials, and corporate directories. The Busy Lamp Field (BLF) for the DN displays the call state.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Presence” chapter.


Private Line Automated Ringdown (PLAR)


The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or “hotline” numbers.



For more information, see “Configuring PLAR” section in the “Directory Number Configuration” chapter in Cisco Unified Communications Manager Administration Guide.

 

Privacy


Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the call of the other user.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter 
  • Cisco Unified Communications Manager Features and Services Guide, “Barge and Privacy” chapter.    



Programmable line keys (PLK)


The administrator can assign features to line buttons. Softkeys normally control these features; for example, New Call, Call Back, End Call, and Forward All. When the administrator configures these features on the line buttons, they always remain visible, so users can have a hard feature key (for example, a hard New Call key).


For more information, see: 

  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter 
  • Cisco Unified Communications Manager Administration Guide, “Phone Button Template Configuration” chapter 
  • Cisco Unified Communications Manager Administration Guide, “Modifying Phone Button Templates” Chapter



Protected Calling


Provides a secure (encrypted) connection between two phones. A security tone plays at the beginning of the call to indicate that both phones are protected. Some features, such as conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.



For more information about security, see 
Supported Security Features. For additional information, see Cisco Unified Communications Manager Security Guide.

 

Quality Reporting Tool (QRT)


Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.



For more information, see: 

  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter 
  • Cisco Unified Communications Manager Features and Services Guide, “Quality Report Tool” chapter

 

Redial


Allows users to call themost recently dialed phone number by pressing a button.



No configuration required


Remote Port Configuration


Allows the administrator to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified CM Administration. This enhances the performance for large deployments with specific port settings. 


Note 

If the ports are configured for Remote Port Configuration in Cisco Unified CM, the data cannot be changed on the phone.



To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane (Switch Port Remote Configuration or PC Port Remote Configuration). 


To configure the setting on multiple phones simultaneously, configure the Remote Port Configuration in the Enterprise Phone Configuration (System > Enterprise Phone Configuration).



Ring Setting


Identifies the ring type used for a line when a phone has another active call.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, Directory Number Configurationchapter 
  • Cisco Unified Communications Manager Features and Services Guide, Custom Phone Ringschapter 
  • Custom Phone Ring Creation



Ringer Volume Control


Enables you to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting. 


The Minimum Ring Volume parameter exists in the Cisco Unified Communications Manager Administration, in the Product Configuration window.


When a user presses the minus (–) side of the Volume button to reduce the ringer volume in an on-hook state, the volume decreases only to the configured minimum volume-level setting. When the minimum volume level is reached, no status message appears. 


After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is received from the configuration file. If you configure a new minimum volume level after the last startup and the end user had previously set the minimum ringer volume lower, the ringer volume will be set to the minimum value from the configuration file, not to the level set by the user. 


This feature does not apply to handset, speaker, and headset volumes during calls.



To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.


RTCP Hold For SIP


The RTCP Hold For SIP feature ensures that held calls are not dropped by the gateway. The gateway checks the status of the RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls.



No configuration required.


Secure and Nonsecure Indication Tone


When a phone is configured as secure (encrypted and trusted) in Cisco Unified CM, it can be given a protected status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call. 


Only protected phones hear these secure or nonsecure indication tones. Nonprotected phones never hear tones. 


If the overall call status changes during the call, the indication tone changes accordingly. At that time, the protected phone plays the appropriate tone. 


A protected phone plays or does not play a tone under these circumstances: 

  • When the Play Secure Indication Tone option is enabled (True): 
    • When end-to-end secure media is established and the call status is secure, the phone plays the secure indication tone (three long beeps with pauses). 
    • When end-to-end nonsecure media is established and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses). 
  • If the Play Secure Indication Tone option is disabled, no tone is played.


  • Protected Device: To change the status of a secure phone to protected, check the “Protected Device” check box in Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration
  • Play Secure Indication Tone: To enable the protected phone to play a secure or nonsecure indication tone, set the Play Secure Indication Tone to True. (The default is False.) You set this option in Cisco Unified Communications Manager Administration > System > Service Parameters. Select the server and then the Unified CM service. In the Service Parameter Configuration window, select the option in the Feature - Secure Tone area. (The default is False.)


Secure Conference


Allows secure phones to place conference calls using a secured conference bridge. 


As new participants are added by using Confrn, Join, cBarge, Barge softkeys or MeetMe conferencing, the secure call icon displays as long as all participants use secure phones. 


The Conference List displays the security level of each conference participant. Initiators can remove non-secure participants from the Conference List. Non-initiators can add or remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.

 

For more information about security, see Supported Security Features.


For additional information, see: 

  • Cisco Unified Communications Manager System Guide, Conference Bridgeschapter 
  • Cisco Unified Communications Manager Administration Guide, Conference Bridge Configurationchapter 
  • Cisco Unified Communications Manager Security Guide.


Services


Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter



Services URL button


Allows users to access services from a programmable button rather than by using the Services menu on a phone.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter


 

Session Handoff


Allows users to switch calls from a mobile phone to Cisco Unified devices that share the same line. Handsets on all the devices on the shared line flash simultaneously. 


After a user answers the call from one of the Cisco Unified devices, the other Cisco Unified devices that share the same line display a Remote in Use message. However, if the call fails to switch from the mobile phone, the mobile phone may display a Cannot Move Conversation message.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Cisco Unified Mobility” and “Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration” chapters.

 

Shared Line


Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.



For more information, see Cisco Unified Communications Manager System Guide, “Understanding Directory Numbers” chapter.

 

Silent Monitoring


Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear a monitoring audible alert tone during a call when it is being monitored. 


When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored. 


Note When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.



For more information, see Cisco Unified Communications Manager Features and Services Guide, “Monitoring and Recording” chapter.  


Single Button Barge


Allows users to press a line key to Barge or cBarge into a remote-in-use call on a shared line.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Device Pool Configuration” chapter. 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter. 
  • Cisco Unified Communications Manager Features and Services Guide, “Barge and Privacy” chapter.



Speed-Dialing


Dials a specified number that has been previously stored.


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter. 
  • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter



SSH Access


Allows the administrator to enable or disable the SSH Access setting using the Cisco Unified CM Administration application. 


This option indicates whether the phone supports the SSH Access. 


Settings include: 

  • Enabled 
  • Disabled (default) 

When enabled, it allows the phone to accept the SSH connections. Disabling the SSH server functionality of the phone blocks the SSH access to the phone.



To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP Phones, scroll to the Product Specific Configuration Layout pane and select Enable from the SSH Access drop-down list box. 


If you set the same parameter in the Common Phone Profile window (Device > Device Settings > Common Phone Profile), the precedence order of the settings is: 


1 Phone Configuration window settings 

2 Common Phone Profile window settings


 

Time-of-Day Routing


Restricts access to specified telephony features by time period.    


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Time Period Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Time-of-Day Routing” chapter



Time Zone Update


Updates the Cisco Unified IP Phone with time zone changes.  


For more information, see Cisco Unified Communications Manager Administration Guide, “Date/Time Group Configuration” chapter.



Transfer


Allows users to redirect connected calls from their phones to another number.



Requires no configuration.


UCR 2008


The IP Phones using SCCP support Unified Capabilities Requirements (UCR) 2008 by providing the following functions: 

  • Support for Federal Information Processing Standard (FIPS) 104-2 
  • Support for TVS IPv6 
  • Support for 80-bit SRTCP Tagging 


As an IP Phone administrator, some of these functions require you to set up specific parameters in Cisco Unified Communications Manager Administration.


 

See UCR 2008 Setup


Video Mode 

(SCCP phones only)


Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system. 


For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Conference Bridge Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Understanding Video Telephony” Chapter



Video Support 

(SCCP phones only)


Enable video support on the phone.


For more information see: 

  • Cisco Unified Communications Manager Administration Guide, “Conference Bridge Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Understanding Video Telephone” chapter 
  • Cisco VT Advantage Administration Guide.



Voice Messaging System


Enables callers to leave messages if calls are unanswered.

 

For more information, see: 

  • Cisco Unified Communications Manager Administration Guide, “Cisco Voice-Mail Port Configuration” chapter 
  • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” Chapter



VPN Client 


(Cisco Unified IP Phones 7942G and 7962G only)


Provides a VPN connection using SSL on the Cisco Unified IP Phones 7942G and 7962G for situations in which a phone is located outside a trusted network or when network traffic between the phone and Cisco Unified Communications Manager must cross untrusted networks.    

          


For more information, see the Cisco Unified Communications Manager Security Guide, “Configuring Virtual Private Networks” chapter.