Cisco Unified IP Phone Supported Features
Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phones include features that enable you to administer and monitor the phone as a network device.
Cisco Unified IP Phones provide traditional telephony functionality, such as call forward, call transfer, redial, speed dial, conference call, and voice message system access. Cisco Unified IP Phones also provide a variety of other features.
With other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network. You can use DHCP to automatically configure an IP address, TFTP server, and subnet information, or manually enter if required.
Cisco Unified IP Phones interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for coworker contact information directly from their IP Phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information.
Finally, because the Cisco Unified IP Phones are network devices, you can obtain detailed status information from it directly. This information assists you with troubleshooting many problems users might encounter when using their Cisco Unified IP Phones.
Telephony Feature Administration
You can modify additional settings for the Cisco Unified IP Phones from Cisco Unified Communications Manager Administration. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See the Cisco Unified Communications Manager documentation for additional information.
For more information about Cisco Unified Communications Manager Administration, see Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager Administration Guide. You can also use the context-sensitive help available within the application for guidance.
Cisco Unified Communications Manager documentation is available here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition 5000 documentation is available here: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
Cisco Unified IP Phone Network Parameters
You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.
Information for End Users
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation. Make sure to visit the Cisco Unified IP Phone web site:
From this site, you can view various user guides.
In addition to providing documentation, it is important to inform users of available Cisco Unified IP Phone features—including those specific to your company or network—and of how to access and customize those features, if appropriate.