KEY AND LAMP OPERATION


IP Office offers a full range of Key and Lamp features on Avaya feature phones. These features include; Line Appearance, Call Appearance, Bridged Appearance and Call Coverage. As these features require a phone with buttons and indicators, the features are only supported on certain Avaya digital and IP phones. Key and Lamp operation is not supported on analog phones.

  

IP Office can have a ring delay set on each appearance button to allow time for the target number to answer before other extensions ring, or visual alert only without ring.

 

In Key and Lamp operation, IP Office supports up to 10 buttons on each telephone and 10 telephones with the same line appearance.


APPEARANCE BUTTONS

Feature

• Use the programmable buttons available on Avaya digital and IP telephones to represent individual calls.

• Answer, originate and join calls by pressing the appropriate appearance buttons.

Benefits

• Indication of calls connected and calls waiting.

• Handling of multiple calls from a single phone.

Description

Many Avaya digital and IP telephones supported by IP Office have programmable buttons. These buttons can be assigned to appearance functions that allow the handling of calls. These functions are:

 

• Line Appearance Buttons

Used to indicate make and answer calls on a specific external trunk.

• Call Appearance Buttons

Used to handle multiple incoming and outgoing calls from a user's extension.

• Bridged Appearance Buttons

Used to match the call appearance buttons on a colleagues extension.

• Call Coverage Buttons

Used to indicate unanswered calls ringing at a colleagues extension.

 

LINE APPEARANCE

A Line Appearance is a representation of a trunk line on the IP Office system where the indicator tracks the activity on the Line. Only external calls can be answered or made on Line Appearances. Line appearances can be used with Analog, E1 PRI, T1 PRI and BRI trunks PSTN trunks. They cannot be used with E1R2, QSIG and IP trunks.

 

CALL APPEARANCE BUTTONS

Feature

• Uses a programmable button on the Avaya digital and IP telephone to represent an incoming or outgoing call.

• Separate buttons are used to represent each simultaneous call that the user can make or answer.

• Where possible, the status of the calls (ringing, connected or held) is indicated by the button indicator.

Benefit

• Call appearances allow a single user to make, answer and switch between multiple calls by pressing the appropriate call appearance button for each call.


ALERTING/RING TONE FOR COVERED CALLS

Feature

• The alert signal (ring tone) for incoming calls for covered phones can be set to the following values: Ring (default), Abbreviated Ring and No Ring.

Benefits

• The ability for a user to choose how the covered call will alert.

• To keep the alerting noise low in open-plan offices.


BRIDGED APPEARANCE BUTTONS

Feature

• Allow the user to have an appearance button that matches another user's call appearance button.

Benefit

• Answer and make calls on behalf of the other user.

• Audible indication of calls presented to the bridged user, where programmed.

• Visual indication of when the other user has calls presented, held or connected.

• Join and exchange calls using the paired call appearance and bridged appearance buttons.

 

 

 CALL COVERAGE

Feature

• Allow unanswered calls to alert at other user extensions and be answered there before being forwarded or going to voicemail.

Benefit

• Provide users the opportunity to answer colleague’s unanswered calls before they go to voicemail.

 

EXTERNAL CALL LAMP INDICATION

Feature

• New system wide configuration parameter to select the LED flash pattern for external calls on Bridged and Coverage appearances.

Benefit

• The user can determine if the covered call is internal or external.