Terms and Writing Conventions

Your Phone / the phone

These terms refer to either the VVX 300 or VVX 310 phone. Unless specifically noted in this guide, both phones operate in the same way and the information in this guide applies to both phones.


This action refers to depressing a key on the keypad, a line key, an arrow key, a hard key—like Hold or Microphone Mute—or pressing a soft key for a second or two.

Select Submenu > Submenu > Submenu 

This convention describes how to access submenus. Each submenu name is in boldface and separated by a ‘greater than’ symbol. If the instructions indicate to select Basic > Preferences > Language, select the Basic submenu, select the Preferences submenu, and select the Language submenu.


This action refers to selecting an item on the screen so that its appearance brightens. Soft keys apply to highlighted items.


Selecting an item on the screen refers to using the arrow keys—up, down, left, and right—to highlight an item. Press the central Select key so that another screen opens.


Your phone has four main views: Home, Calls, Active Call, and Lines (the default) view. A view is a specific screen on the phone interface that provides unique information and enables you to perform specific tasks.


The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys.


This term refers to any button on the phone console. Phone keys include the dialpad keys,,,,,

  , and 


An option is one of a series of items you can select for a phone setting, such as Enabled and Disabled.

Held call 

This term describes any call (including a conference call) that is on hold. Audio for held calls cannot be heard.

Active call

This term refers to a call (including a conference call) you’re currently in. An active call has audio associated with it.


The name of a field for which you can define information or choose an option.


This term describes the area of the screen next to a setting in which you can enter information or select an option.


A picture on the screen. There are two types of icons:

  • An icon that you can select to access a function, feature, setting, or application. For example, when you’re in Home view, you can select the New Call icon  to place a call.

  • An icon that provides phone information or status only. Selecting this type of icon doesn’t access another function. For example, your phone may have an icon to indicate you have a voicemail message simply to notify you of the current status.

Soft key 
This term describes the context-sensitive keys that display along the bottom of the screen that update depending on the task you’re performing. To see additional options (if available), press More. The More soft key is always on the far-right of the soft key area, as shown next. The additional options display as shown next.

Soft key area 
The soft key area (shown above) is the area along the bottom of the screen that displays context-sensitive soft keys.

Status bar 
The status bar (shown next) is the top-most part of the screen. It displays the time and date or other messages instead of the date display.