Entering Data and Updating Fields


You can enter information and edit fields using the dialpad keys on the phone console.


Before you use the dialpad keys to enter information in fields, you can select Encoding or Mode to specify how you want to enter information:

  • Mode—enables you to enter just numbers, or text in title case, lowercase, or uppercase characters.
  • Encoding—enables you to enter alphanumeric and special characters—including all the options available when you select Mode—as well as characters in special languages.
The following tables list the Mode and Encoding options.

Options Available When You Select Mode Options Available When You Select Encoding
Abc Abc
ABC ABC
abc abc
123 123

ASCII (for regular text)

Latin (to enter accented characters)

Katakana (for Japanese characters)

Unicode (to store characters as double bytes)

Cyrillic (for Russian characters)


Using the Dialpad Keys on the Phone Console

You can use the dialpad keys on your phone console to update field information. If a field requires data input, select Encoding or Mode to specify how you want to enter data.

Use the tips in the following table to enter information using the dialpad.

If you want to… Do this…
Enter numbers, or characters in uppercase, lowercase, or titlecase mode Select Encoding or Mode, and select one of the alphabetic (ABC, abc, or Abc) options.
Enter only numbers Select Encoding or Mode, and select the numeric (123) option.
Enter text in a special language Select Encoding, and select one of the language options.
Enter a character Press a dialpad key repeatedly to view the character options and stop to select. When the character you want to enter displays in the field, wait one second, and enter the next character.
Enter a number Press a dialpad key repeatedly (depending what mode you’re in) to enter the number that displays on that key.
Enter a special character Select Encoding, and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 1, *, 0, or # key one or more times to enter one of the following special characters:
  • 1 key: ! | ‘ ^ \ @ : 1
  • * key: . * - & % + ; ( )
  • 0 key: / , _ $ ~ = ? 0
  • # key: # > < { } [ ] “ ‘
Note: You can’t access special characters when you’re in numerical (123) mode.
Enter a space Select Encoding, and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 0 key.
Note: You can’t enter a space when you’re in numerical (123) mode.
Delete one or more characters Using the left and right arrow keys until the cursor is positioned to the right of the character(s) you want to delete. Then, press .