Answering Calls


All incoming calls display in an Incoming Call window, as shown next.



To answer the call, do one of the following:

  • To use the handset, pick up the handset.
  • To use the speakerphone, pressor press Answer.
  • To use your headset, press .

If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will automatically use the mode you’re in.


If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays, as shown next.


To answer the call, pick up the handset, press, or press.  Or, from Calls view, press Answer to use the speakerphone.


 Note: Answering Calls When Your Phone is Locked

If your phone is locked, the way you answer calls is different. For more information on answering calls from a locked phone, see Calling and Answering from a Locked Phone.


Answering Another Call

If you have a call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call window displays. To answer the call, press Answer. The call you were in is held.

If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays.

Answering on a Shared Line

If you share a line with another phone, you can answer calls as described above. Or, someone who shares the line can choose to answer the call from their phone. If you answer the call and hold it, anyone who shares your line can answer the held call.

For more information about shared lines, including what you can and can’t do with shared lines, see Working with Shared Lines.


Answering Calls Automatically

You may find it convenient if your phone to auto-answer calls, so you don’t have to press a key to answer a call. If you enable this feature, your phone will automatically answer incoming calls using the speakerphone. Your system administrator sets how many times your phone will ring before the call is auto-answered.

If Auto Answer is enabled and a call arrives while you’re already in a call, the incoming call will be automatically answered if you end or hold the current call.

 Note: Auto-Answered Calls and Microphone Mute

    Your phone mutes the microphone for all auto-answered calls, so that the party calling you can’t hear you. To unmute the microphone so the other party can hear you, press. To enable or disable microphone mute for auto-answered calls, see step 2, below.

To enable your phone to automatically answer calls:
  1. Select Settings from Home view, and select Basic > Preferences > Auto Answer.
  2. From the Auto Answer screen, do the following:
    • To enable your phone to automatically answer SIP calls, select Auto Answer SIP Calls, and select Yes. The default setting is No.
    • To mute the microphone for all auto-answered calls so the incoming caller can’t hear you, select Microphone Mute, and select Yes. The default setting is Yes.
      3. Press Save.