How Do I

How can I listen to calls on CS1000/Meridian, being handled by agents in my call centre?
How can I listen to calls on CS1000/Meridian,  being handled by agents in my call centre? Only supervisor ACD telephones can monitor or observe calls,...
Mon, 12 Mar, 2018 at 12:32 PM
How are keys numbered on the M3900 telephones?
How are keys numbered on the M3900 telephones? A guide is available for download showing the key layout for each of the telephones. Please see the M39...
Mon, 12 Mar, 2018 at 12:32 PM
How do I change the system speed call list on CS1000/Meridian?
How do I change the system speed call list on CS1000/Meridian? Please follow the steps below, in order to change an entry in the System Speed Call Lis...
Mon, 12 Mar, 2018 at 12:32 PM
How to tell if a Trunk is used for incoming calls, outgoing calls or both on CS1000/Meridian?
How to tell if a Trunk is used for incoming calls, outgoing calls or both on CS1000/Meridian? Call direction settings can be implemented at either end...
Mon, 12 Mar, 2018 at 12:32 PM
How do I change the telephone type from a 3901 to a 3902 on CS1000/Meridian?
How do I change the telephone type from a 3901 to a 3902 on CS1000/Meridian? The 3900 series of telephones uses a default for the keys according to the ...
Mon, 12 Mar, 2018 at 12:32 PM